SHIPPING & RETURNS

SHIPPING & RETURNS

Returns:

We understand what it's like to shop online, that's why we offer a FULL 14 DAY returns policy from the date of purchase.
Our goal is to make it as easy as possible for you. Let's face it, you've likely got enough on your plate right now, either being heavily pregnant or adjusting to life with a new born. We don't want you stressing about making contact within the first few days of receiving your order, or trekking down to the local post office with a new baby just to get your order sent back on time!
Simply lodge your return by emailing sales@madhousemums.com.au and We will make contact as soon as possible.
 
PLEASE NOTE:
  • Please ensure items are in their original packaging, unwashed and unworn, tags attached and no marks or damage to the items.
  • We will not provide refunds or exchanges on charitable collaborations or SALE items.
  • Any items purchased during a promotion are eligible for an exchange, however store credit will be issued for any items that are returned for a refund. 
  • If you’re returning an item because it doesn’t fit, and are unsure of what size you should order, please use our size guide (located in product photos) for help or email us your measurements and we will ship you the right size!
  • WE URGE YOU TO TRY ON ALL OF YOUR GARMENTS BEFORE WASHING AS EACH ITEM CAN FIT DIFFERENTLY.
  • To avoid disappointment, as we do sell out of items quickly, we suggest you make a new purchase of the correct items/sizes online ASAP and send your original order back for a refund. Alternatively, buy two sizes and send back the one that doesn't fit.
  • We will refund the full price of your item/order. If you're returning your item as a result of our error (or you received an incorrect or defective item, etc.), we will pay the return shipping costs.
  • There will be no refunds on Pre Order Items, however a credit can be requested.
Our main focus here at Mad House Mums is to ensure you're happy with your clothing. We will do anything we can to make your life easier. Got a question? Just email us at sales@madhousemums.com.au and we will do our best to help you!
We value your opinion! So if you feel like sharing the reason for your return, please do! We’d love to hear it! Prefer to keep it close to your chest? No worries, no explanation necessary.
 
Return Mailing Address:
Mad House Mums
PO BOX 856
Park Ridge Queensland Australia 4125

  

Shipping:   
We ship WORLDWIDE.
Rates & Shipping Rates will show at checkout. All pricing is in AUD.

**These charges are for shipping costs only and do not cover import liabilities that may be applied by the government of the destination country. Mad House Mums does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstance will Mad House Mums accept any orders back due to a rejection of custom's charges. Orders cannot be returned to sender. For further information, we recommend you contact your local customs office.**